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Showing posts with label AI. Show all posts
Showing posts with label AI. Show all posts

Thursday, February 9, 2023

Microsoft to enhance search engine, browser

 Microsoft is rolling out an intelligent chatbot to live alongside Bing’s search results, putting AI that can summarise web pages, synthesise disparate sources, even compose emails and translate them into more consumers’ hands. — Reuters

REDMOND: Microsoft Corp is revamping its Bing search engine and Edge Web browser with artificial intelligence (AI), the company says, signalling its ambition to retake the lead in consumer technology markets where it has fallen behind.

The maker of the Windows operating system is staking its future on AI through billions of dollars of investment as it directly challenges Alphabet Inc’s Google, which for years has outpaced Microsoft in search and browser technology.

Now, Microsoft is rolling out an intelligent chatbot to live alongside Bing’s search results, putting AI that can summarise web pages, synthesise disparate sources, even compose emails and translate them into more consumers’ hands.

Microsoft expects every percentage point of share it gains will bring in another US$2bil (RM8.6bil) in search advertising revenue.

Working with the startup OpenAI, Microsoft is aiming to leapfrog its Silicon Valley rival and potentially claim vast returns from tools that generally speed up content creation by automating tasks, if not jobs themselves.

That would affect products for businesses, such as the cloud computing and collaboration tools Microsoft sells, as well as the consumer Internet.

“This technology is going to reshape pretty much every software category,” Microsoft chief executive Satya Nadella told reporters in a briefing at the company’s headquarters in Redmond, Washington.

The company’s share of search so far is about an estimated 10th of the market. Still, many investors see new technology as a win for all players. Microsoft’s stock closed 4.2% higher on Tuesday, while Alphabet gained 4.6%.

The power of so-called “generative AI” that can create virtually any text or image dawned on the public last year with the release of ChatGPT, the chatbot sensation from OpenAI.

Its human-like responses to any prompt have given people new ways to think about the possibilities of marketing, writing term papers, disseminating news or querying information online.

Microsoft’s new Bing search engine is live in limited preview on desktop computers and will be available for mobile devices in the coming weeks.

The company hopes user feedback will improve its AI, which Microsoft officials said may still produce factually inaccurate information known as hallucinations. Meanwhile, it has worked to prevent the misuse of its technology.

Underpinning the new Bing is what Microsoft is calling the Prometheus model - OpenAI’s most powerful technology, informed as needed by real-time web data from Bing.

That means Bing’s chatbot can brief consumers on current events, a step beyond ChatGPT’s answers that are currently limited to data as of 2021.

Jordi Ribas, Microsoft’s corporate vice president for search and AI, told Reuters the tech advances his team witnessed last summer emboldened the company to move ahead with an AI-infused Bing.

Microsoft’s chief financial officer also said OpenAI’s “new, next-generation” technology is powering its search engine, though officials declined to specify if this entailed the startup’s highly anticipated upgrade known as GPT-4.

Microsoft is aiming to market OpenAI’s technology, including ChatGPT, to its cloud customers and add the same power to its entire suite of products, not just search.

In the near term, Gartner analyst Jason Wong said Microsoft’s “partnership with OpenAI is more relevant for its business customers.

It could offer “disruptive opportunities” in consumer businesses as well.

“Except for gaming, Microsoft has not been a leader in key consumer technologies, such as search, mobile and social media,” he added.

Google has nonetheless taken note of Microsoft’s challenge.

On Monday, it unveiled a chatbot of its own called Bard, and it is planning to release its own AI in search that can synthesise material when no simple answer exists online.

Microsoft’s decision to update its Edge browser will likewise intensify competition – with Google’s Chrome competitor.

However, the Redmond-based company expects to roll out the updated Bing to other browsers eventually. — Reuters 

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Wednesday, February 8, 2023

Tech giants explore new OpenAI opportunities as ChatGPT, the latest chatbot launched

  OpenAI, which Elon Musk helped to co-found back in 2015, is the San Francisco-based startup that created ChatGPT. The company opened ChatGPT up for public testing in November 2022. In under a week, the artificial intelligence model amassed over a million users, according to OpenAI’s CEO, Sam Altman. By the end of January, ChatGPT was averaging about 13 million visitors per day. Users have had ChatGPT write everything from essays, to lyrics and even correct computer code. ChatGPT is part of a growing field of AI known as generative AI, which allows users to create brand new content including videos, music and text. But generative AI still faces a number of challenges, such as developing content that is inaccurate, biased or inappropriate. Now enterprises and the public are wondering what wide access to AI will mean for businesses and society.

 Chapters: 00:00 — Intro 01:36 — Chatting with ChatGPT 03:03 — Understanding ChatGPT 06:39 — Use cases and limitations 10:09 — Future implications

Driving innovation: Nigerian artist Malik Afegbua creates hyper-realistic pictures of African people using artificial intelligence at his home in Lagos. China leads the world in this technology, as well as in the number of AI journals and related publications. — Reuters


SHANGHAI: Chinese tech companies are upping the ante in the fast-growing artificial intelligence (AI)-generated content sector as ChatGPT, the latest chatbot launched by US-based artificial intelligence research company OpenAI, gains wide popularity since its November debut and revolutionises the field due to its advanced conversational capabilities.

Leveraging machine learning algorithms, ChatGPT is able to mimic humanlike responses with AI-generated content (AIGC) and assist people with tasks such as writing essays and scripts, making business proposals and even checking programme bugs, which it does within seconds.

AIGC-related stocks continued to rally in the A-share market, with Chinese AI companies, such as Cloudwalk Technology and Speechocean, seeing their shares surge by the daily limit of 20% on the science and technology innovation board on Monday.

Experts said that AIGC is likely to become a new engine driving innovation in digital content production and freeing human creators from tedious tasks, with a wide range of commercial applications in fields such as culture, media, entertainment and education.

Chinese tech heavyweight Baidu Inc announced yesterday that it will complete internal testing of its AI chatbot service, similar to OpenAI’s ChatGPT, called “Ernie Bot” in March.

The Beijing-based company has invested large sums of money in developing its Ernie system, a large-scale machine-learning model that has been trained on massive data over several years and possesses in-depth semantic comprehension and generation capabilities.

Robin Li, co-founder and chief executive officer of Baidu, said in January that AIGC will subvert existing content production models in the next decade, and AI has the potential to meet massive demand for content at a 10th of the cost and a hundred or thousand times faster.

Jianying, an AI-powered short-video editing app launched by Chinese tech company Byte-Dance, allows users to generate creative videos by simply putting in a few keywords or a paragraph of text.

Online gaming company Net-Ease has released its AI music creation platform, Tianyin, where users can customise a song by entering lyrics.

Pan Helin, co-director of the Digital Economy and Financial Innovation Research Centre at Zhejiang University’s International Business School, said that ChatGPT, as a milestone in AIGC-related technologies, uses reinforcement learning from human feedback to train the data model, with significant enhancements in natural language processing capacities that improve the logic of responses.

Chinese enterprises should step up efforts to roll out indigenous versions of the AI-powered chatbot and increase investments to improve related algorithms and computing power, Pan said.

Chen Jia, an independent strategy analyst, said: “Chinese tech enterprises have unique advantages in expanding AI application scenarios globally.”

China has made significant progress in developing the AI industry.

A Stanford University report showed that China filed more than half the world’s AI patent applications in 2021 and continued to lead the world in the number of AI journals, conference papers and related publications.

Baidu, Tencent and Alibaba have invested heavily in promoting the commercial use of AI, and some Chinese AI unicorns have grown rapidly in recent years, Chen said.

But he noted that Chinese tech companies lag behind top-notch foreign competitors in fundamental research and development input and comprehensive innovation abilities.

“AIGC is in the initial stage of development, and there is still a long way to go to realise large-scale commercialisation, as the application scenarios and related laws and regulations are far from mature,” said Guo Tao, deputy head of the China Electronic Commerce Expert Service Centre.

Meanwhile, the use of AIGC-related technologies raises concerns about ethics, copyright protection and privacy, he added.— China Daily/ANN 

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The European union’s big battle to keep technology behemoths in check rages on.

Sunday, September 19, 2021

Renovating democracy and the China challenge

To break out of its paralysis, the West needs to take a hard look and address three key challenges



The rise of the populist variant in the West and the rapid ascent of China in the East have prompted a rethinking of how democratic systems work - or don't. The creation of new classes of winners and losers as a consequence of globalisation and digital capitalism is also challenging how we think about the social contract and how wealth is shared. -  Nathan Gardels and Nicolas Berggruen

 http://media.asiasociety.org/video/1901010-Berggruen-Renovating-Democracy.mp4

 



Police officers watch as protesters take part in a rally against Covid-19 vaccine mandates, in Santa Monica, California, on Aug 29, 2021.PHOTO: AFP

Rethinking Democracy, the Social Contract, and Globalization 

 

 
The rise of populism in the West, the rise of China in the East and the spread of peer-driven social media everywhere have stirred a rethinking of how democratic systems work—or don’t. The creation of new classes of winners and losers as a result of globalization and digital capitalism is also challenging how we think about the social contract and how wealth is shared.

The worst fear of America’s Founders—that democracy would empower demagogues—was realized in the 2016 US presidential election, when the ballot box unleashed some of the darkest forces in the body politic. Similarly, in Europe an anti-establishment political awakening of both populism and right-wing neonationalism is consigning the mainstream centrist political parties that once dominated the post–World War II political order to the margins.

Donald Trump’s election and the populist surge in Europe did not cause this crisis of governance. They are symptoms of the decay of democratic institutions across the West that, captured by the organized special interests of an insider establishment have failed to address the dislocations of globalization and the disruptions of rapid technological change. To add danger to decay, the fevered partisans of populism are throwing out the baby with the bathwater, assaulting the very integrity of institutional checks and balances that guarantee the enduring survival of republics. The revolt against a moribund political class has transmuted into a revolt against governance itself.

Because neither the stakeholders of the waning status quo nor the upstarts of populism have offered any effective, systemic solutions to what ails the West, protracted polarization and paralysis have set in. 

The Paradoxes of Governance in the Digital Age

These trials of the West are bound up with, and to a significant extent driven by, two related developments: the growing fragmentation of mass society into diverse tribes fortified by the participatory power of social media, and the advent of digital capitalism, which is divorcing productivity and wealth creation from employment and income.

We argue that these shifts present twin paradoxical challenges for governance.

First, the paradox of democracy in the age of peer-driven social networks is that, because there is more participation than ever before, never has the need been greater for countervailing practices and institutions to impartially establish facts, deliberate wise choices, mediate fair trade-offs, and forge consensus that can sustain long-term implementation of policies. Despite expectations that the Internet Age would create an informed public more capable of self-government than ever before in history, fake news, hate speech, and “alternative facts” have seriously degraded the civic discourse.

Second, the paradox of the political economy in the age of digital capitalism is that the more dynamic a perpetually innovating knowledge-driven economy is, the more robust a redefined safety net and opportunity web must be to cope with the steady disruption and gaps in wealth and power that will result.

To meet these challenges, we propose a novel approach to renovating democratic institutions that integrates new forms of direct participation into present practices of representative government while restoring to popular sovereignty the kind of deliberative ballast the American Founding Fathers thought so crucial to avoiding the suicide of republics. We further propose ways to spread wealth and opportunity fairly in a future in which intelligent machines are on track to displace labor, depress wages, and transform the nature of work to an unprecedented degree.

Where China Comes In


When populists rail against globalization that has undermined their standard of living through trade agreements, they mostly have China in mind. Few reflect that China was able to take maximum advantage of the post–Cold War US-led world order that promoted open trade and free markets precisely because of its consensus-driven and long-term-oriented one-party political system. China has shown the path to prosperity is not incompatible with authoritarian rule.

In this sense, China’s tenacious rise over the past three decades holds up a harsh mirror to an increasingly dysfunctional West. The current US president, who rode an anti-globalization wave to power, relishes battling his way through every twenty-four-hour news cycle by firing off barbed tweets at sundry foes. By contrast, China’s near-dictatorial leader has used his amassed clout to lay out a roadmap for the next thirty years.

If the price of political freedom is division and polarization, it comes at a steep opportunity cost. As the West—including Europe, riven now by populist and separatist movements—stalls in internal acrimony, China is boldly striding ahead. It has proactively set its sights on conquering the latest artificial intelligence technology, reviving the ancient Silk Road as “the next phase of globalization,” taking the lead on climate change, and shaping the next world order in its image. If the West does not hear this wake-up call loud and clear, it is destined to somnambulate into second-class status on the world stage.

This is not, of course, to suggest in any way that the West turn toward autocracy and authoritarianism. Rather, it is to say that unless democracies look beyond the short-term horizon of the next election cycle and find ways to reach a governing consensus, they will be left in the dust by the oncoming future. If the discourse continues to deteriorate into a contest over who dominates the viral memes of the moment, and if democracy comes to mean sanctifying the splintering of society into a plethora of special interests, partisan tribes, and endless acronymic identities instead of seeking common ground, there is little hope of competing successfully with a unified juggernaut like China. Waiting for China to stumble is a foolish fallback.

Unlike the Soviet Union at the time of the Sputnik challenge in the late 1950s and early 1960s, China today possesses an economic and technological prowess the Soviet Union never remotely approached. Whether in conflict or cooperation, China will be a large presence in our future.

It is in that context that we examine the strengths and weakness of China’s system as a spur to thinking through our own challenges. To turn the old Chinese saying toward ourselves, “The stones from hills yonder can polish jade at home.”

Taking Back Control


To set the frame for rethinking democracy and the political economy, we argue that the anxiety behind the populist reaction is rooted in the uncertainties posed by the great transformations under way, from the intrusions of globalization on how sovereign communities govern their affairs, to such rapid advances in technology as social media and robotics, to the increasingly multicultural composition of all societies. Change is so enormous that individuals and communities alike feel they are drowning in the swell of seemingly anonymous forces and want to “take back control” of their lives at a scale and stride they can manage. They crave the dignity of living in a society in which their identity matters and that attends to their concerns. Effectively aligning political practices and institutions so as to confront these challenges head-on will make the difference between a world falling apart and a world coming together.

Critics of globalization argue that nation-states and communities must retrieve the capacity to make decisions that reflect their way of life and maintain the integrity of their norms and institutions, decisions the maligned cosmopolitan caste has handed over to distant trade tribunals or other global institutions managed by strangers. Those decisions, they rightly say, ought to be made through “democratic deliberation” by sovereign peoples. Yet that neat logic ignores the reality of decay and dysfunction we have already noted. Therefore, “taking back control” must, first and foremost, mean renovating democratic practices and institutions themselves.

The Politics of Renovation


The most responsible course of change in modern societies is renovation.

Renovation is the point of equilibrium between creation and destruction, whereby what is valuable is saved and what is outmoded or dysfunctional is discarded. It entails a long march through society’s institutions at a pace of change our incremental natures can absorb. Renovation shepherds the new into the old, buffering the damage of dislocation that at first outweighs longer-term benefits. In the new age of perpetual disruption, renovation is the constant of governance. Its aim is transition through evolutionary stability, within societies and in relations among nation-states and global networks.

In this book, we propose three ways to think about how to renovate democracy, the social contract, and global interconnectivity in order to take back control:

  • Empowering participation without populism by integrating social networks and direct democracy into the system through the establishment of new mediating institutions that complement representative government


  • Reconfiguring the social contract to protect workers instead of jobs while spreading the wealth of digital capitalism by providing all citizens not only with the skills of the future but also with an equity share in “owning the robots.” We call this universal basic capital. The aim here is to enhance the skills and asserts of the less well-off in the first place – predistribution – as a complement to redistribution of wealth for public higher education or other public goods. The best way to fight inequality in the digital age is to spread the equity around.

  • Harnessing globalization through “positive nationalism,” which means an allegiance to the values of an inclusive society instead of nationalistic incantation, albeit tempered by an understanding that open societies need defined borders. It also means dialing back the hyper-globalization of “one size fits all” global trade agreements to leave room for industrial policies that compensate for the dislocations of integrated global markets. To temper the deepening rivalry, even economic decoupling underway between the US and China, we call for a “partnership of rivals” on climate action. If there is not some area of common intents, all else will dwell in the shadow of distrust and lead to a new Cold War, the breakup of the world into geopolitical blocs and worse.


These proposals, of course, do not exhaust the answers to the panoply of daunting challenges we have raised. But they do suggest ways we might think about how to change present social and political arrangements for addressing those challenges. We do not insist that we are somehow the font of all wisdom but regard our endeavor as a point of departure that deepens and expands the debate. Without concrete propositions to criticize and amend, the discourse about change is only an airy exchange that fails to move the needle.

  Nicolas Berggruen and Nathan Gardels are the founders of the Berggruen Institute and the authors of Intelligent Governance for the 21st Century: A Middle Way between West and East (2012). Their latest work, Renovating Democracy: Governing in the Age of Globalization and Digital Capitalism (2019), is the first in a Berggruen Institute series on the “Great Transformations” published by the University of California Press (UC

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Wednesday, May 22, 2019

华为不惧美国封杀 美式霸凌失道寡助!Huawei's goodwill gesture being treated unscrupulously by the US !

https://youtu.be/hRv0QMEwdas

《今日关注》是CCTV中文国际频道播出的时事述评栏目。该栏目紧密跟踪国内外重大新闻事件,邀请国内外一流的专家和高级官员梳理新闻来龙去脉,评论新闻事件的影响和发展趋势。

中国财经报道》 任正非:美国政客低估华为的力量


https://youtu.be/8Y8kjVoZvgA

任正非接受中央广播电视总台等媒体采访,任正非:美国政客低估华为的力量;摩根士丹利:美加征关税或致全球经济衰退;东航正式就波音737,MAX停飞损失向波音公司提出索赔。 《中国财经报道》原“整点财经”,联通全天频道财经资讯滚动递进式播出,形成频道财经资讯流。向受众提供即时国内国际财经新闻资讯,及时报道足以影响普通投资者重大利益的变化。

https://youtu.be/rhBHOaZSjPk

【栏目介绍】 离你最近的热点新闻,给你最快的新闻现场,予你最深的剖析解读,《今日亚洲》栏目携手亚洲30家强势媒体,独家资源、权威学者、专业制作,倾力打造亚太时事述评新闻高地。

https://youtu.be/bTuJT1oLdA4
#財經八點檔 #非凡貿易戰 #華為

【財經八點檔】暫緩禁令90天美國怕了?華為嗆沒意義 中國網友力挺:全面拋棄蘋果! 商用到軍用"大疆"好神!白宮盯上中國無人機巨頭控竊密│非凡新聞│20190521


首发!任正非最新回应:需要跟世界霸主较量!不需要90天临时执照!!!

https://youtu.be/E-GDyvUgg3o

专家批驳“美国重建中国论” 纯属荒谬说法 中国发展靠自己

https://youtu.be/HJRvnyfAVu8

Huawei products should not be linked to politics: Ren


U.S. ban not to affect Huawei's high-end and 5G products: Ren

  https://youtu.be/Yz6tKCEhvqA

Huawei is a commercial company, and the use of its products is a choice for consumers based on their likes and should not be linked to politics, said Ren Zhengfei, founder and president of Huawei Technologies Co. Ltd. on Tuesday.

Ren made the remarks after the Bureau of Industry and Security (BIS) of the U.S. Department of Commerce put Huawei and its affiliates on an "Entity List," which would restrict the sale or transfer of U.S. technologies to the company. The ban has triggered opposition from markets worldwide.

Huawei maintains mass production capacities for specific key components, including chips, and the U.S. ban will not result in negative business growth, Ren told reporters.

The telecommunications giant projected slower but positive growth this year.

Huawei posted a 39 percent year-on-year revenue growth in the first quarter of the year. The growth has slowed slightly in the second quarter, but the slowing will not hurt the company, Ren said.

"Huawei had made preparations for the extreme situations even before the Chinese Lunar New Year," he said.

He noted, however, that it would not reject the U.S. supply chain, citing Huawei's announced purchase of 50 million chips from Qualcomm in 2018.

"As long as the U.S. government allows U.S. companies to export the components, Huawei will continue to buy while sticking to its own research and development," he said.

Ren said he appreciated the support of a large number of U.S. components suppliers over the years, and they are also lobbying for the easing of U.S. government-imposed restrictions.

He said Huawei is also in talks with companies like Google for potential remedy solutions, he said.

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China launches new BeiDou navigation satellite

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Tuesday, December 11, 2018

Internet Protocol Version 9 第一代互联网 IPv9, Quantum Computing, AI and Blockchain: The Future of IT

https://youtu.be/RACbXf27iQ0 https://youtu.be/JO31OG2IqZI

Internet Protocol Version 9 第一代互联网 IPv9 

Great news and why Washington is harboring so much envy and hatred against China.

After watching the video "National Sovereign Network IPV9 officially unveiled", I realized why cyber security is national security and what enabled the US Government to amass so much wealth from every other country in the world.

Day after day and each time we surf the internet, read our emails, WeChat, QQ, WhatsApp, etc., and use WiFi for whatever reasons including video streaming on smartphones and smartTVs, we have to use the United States Internet protocol IPV4. This is the parent server and the main root server for WWW or the worldwide Internet.

China had signed an agreement with the United States to rent the worldwide Internet for 20 years from the year 2000. Every year, China and the rest of the world have been, and currently still pay rents to the United States monopoly. The annual rents are increasing with the ever rising increase in usage, including 500 billion in 2007 and 1.8 trillion in 2017. By the end of 2020, it is estimated to be even more which is only the rent from China alone! Every other country in the world are also paying rents for Internet usage to the US. How much is that transfer of wealth! How can a country not be rich when it possesses such a humungus monopoly? If the ordinary American people ain’t receiving a share of this fabulous windfall, then their country’s elites like Trump, Clinton, Bush, Wall Street banksters like Goldman Sachs, etc., can perhaps be made to divulge their secret.

Thankfully for China (also quite likely for Third World countries) by 2014, China independently developed the IPV9 parent server and the main root server with independent intellectual property rights. Having achieved this quantum leap, China tried to negotiate with the United States to introduce to the world its new IPV9 protocol. Not surprisingly, it was rejected.

Then in 2015, a team of Chinese delegation of technological experts unveiled and gave a test introduction of IPV9 to members of the UN General Assembly. The team of experts were able to prove that both the security and quality of IPV9 far exceeded that of the United States’s IPV4 and IPV6.

The two nations were then given the opportunity to present their case at the end of which the UN Assembly voted overwhelmingly in favor of China’s IPV9.

After further discussions, the UN General Assembly handed over management of the worldwide internet to China for 100 years. That is to say, when the current lease with the US expires in 2020, China will assume leadership and management of the worldwide internet with its superlative IPV9 parent server and the main root server.

All the receiving and transmitting stations in China have now been completed. To date, 25 countries have signed lease agreements with China with the rest of the world to follow. In 2019, IPV9 will be put into trial operation. When the lease with the US expires in 2020, the old and outdated American IPV4 will be closed and China's new generation Internet, namely the “Internet of Things IPV9”, will be up and running. If Internet IPV4 and IPV6 made the United States brilliant, then the Internet of Things IPV9 will bring immense glory and blessings to China and the rest of the world for the next hundred years!

Quantum Computing, AI and Blockchain: The Future of IT - Talks at Google


https://youtu.be/MozDSajpLTY

Prof. Shoucheng Zhang discusses three pillars of information technology: quantum computing, AI and blockchain. He presents the fundamentals of crypto-economic science, and answers questions such as: What is the intrinsic value of a medium of exchange? What is the value of consensus and how does it emerge? How can math be used to create distributed self-organizing consensus networks to create a data-marketplace for AI and machine learning?

Prof. Zhang is the JG Jackson and CJ Wood professor of physics at Stanford University. He is a member of the US National Academy of Science, the American Academy of Arts and Sciences and a foreign member of the Chinese Academy of Sciences. He discovered a new state of matter called topological insulator in which electrons can conduct along the edge without dissipation, enabling a new generation of electronic devices with much lower power consumption. For this ground breaking work he received numerous international awards, including the Buckley Prize, the Dirac Medal and Prize, the Europhysics Prize, the Physics Frontiers Prize and the Benjamin Franklin Medal.

He is also the founding chairman of DHVC venture capital fund, which invests in AI, blockchain, mobile internet, big data, AR/VR, genomics and precision medicine, sharing economy and robotics.


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Chinese scientists make quantum leap in computing; jumbo passenger jet C919 liftoff ! 

 

 



China successfully launched world's first quantum communication satellite 'very exciting' !

Chinese quantum satellite to protect China from cyber attacks https://youtu.be/iymqNogNxEg

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Monday, April 23, 2018

New approaches to people oriented human resource management

People-centric logo: The Chinese character for ‘people’, rén, dominates the entrance to its office.


The growing usage of technology can help human resource achieve better performance


IT IS often said that managing people is a combination of art and science. But the increasing dominance of technology in workplaces opens up a new perspective and opportunities in how organisations most valuable resource – its human capital – is being employed.

One of the most obvious changes that can be observed among employers, says Accendo HR Solutions group chief executive officer Sharma KSK Lachu, is the realisation that maintaining the traditional functions of the human resource (HR) department – such as processing payroll and employees’ rosters – is not the way forward to excel in the digital age.

New approaches emphasising efficiencies and talent development are needed to excel in people management, he adds.

“The process of recruiting, retaining and developing talents within organisations has to be changed to meet the expectation of both employers and employees, which in turn could help translate into outstanding performance standards,” he says.

Sharma notes that rich data insights are the best tool to help organisations deliver more engaging content and meet growing customer expectations for highly relevant and targeted information in the workplace. He calls it the democratisation of data and information to help workplaces function more efficiently. This could also help employees lead a more satisfactory work life as functions and responsibilities can be streamlined with the help of data, enabling them to focus on higher-level work.

Bigger reach: Sharma says the company is also looking at expanding into other Asean countries. 
Bigger reach: Sharma says the company is also looking at expanding into other Asean countries.

Today’s workforce is different. There needs to be more incentive for employees to stay on in their jobs.

Citing the example of his own father, who stayed with a single company throughout his entire working life, Sharma says it would be a wonder for organisations today to have employees who would dedicate their entire working life to a single entity without asking much in return.

“He never complains about the lack of a pay raise, promotion or other perks from the management. But today’s working adults, especially the gen-Y and -Z, don’t share such values anymore,” he says.

Accendo relies heavily on technology, data and behavioural sciences in its approach to providing the right HR solutions for its clients to manage their manpower. The consultancy company is currently developing several tools, including artificial intelligence (AI) and HR management systems, for its corporate clients.

However, Accendo, which specialises in services such as talent acquisition, performance management, talent analytic and secession planning, puts the human element on the forefront of how organisations’ HR should function.

Technologies and people form the backbone of Accendo. A walk into its corporate office gives you the feel of a tech startup with open spaces and programmers in casual attire. But a reminder that people comes before technology is apparent in the form of a corporate logo, Rén – the Chinese character for ‘people’ – which dominates the entrance to its office.

Talent development: Accendo’s team consists of people with various skills to support client’s human resource needs. 
 Talent development: Accendo’s team consists of people with various skills to support client’s human resource needs. 

New HR challenges

There is a need for a sharper and faster decision-making process, and the HR department has to be equipped to handle this. The aim is to help them to understand and grow their employees. This includes helping people who are pursuing career development opportunities at every age and are working longer than ever before.

Individual business leaders as well as business units should be looking at HR to provide support and strategic advice on everything from upskilling, motivating employees and future workforce planning to managing multiple generations of employees under one roof.

Therefore, specific solutions that are tailor-made and offer personalised learning opportunities for employees of all types will become the norm.

“Many organisations today still view manpower as a tool to maximise profit. But our mission is to promote a culture where companies develop the talents of their employees to contribute towards the growth of the company.

“We have turned down projects worth millions of ringgit because of the different viewpoint on how to develop and maximise the potential of employees. For us, our clients have to share our values, which is about organisations allowing their employees to own their career. We developed processes that would enable organisations to understand their people, and help develop their skills,” says Sharma.

Casual space: Accendos corporate office gives you the feel of a tech startup with open spaces and programmers in casual attire. 
Casual space: Accendos corporate office gives you the feel of a tech startup with open spaces and programmers in casual attire.

Prior to his return from Sydney, Australia, where he had his start in the HR industry, Sharma was exposed to how technology and data science could help in efficient decision-making processes.

One of his motivations to move back home 10 years ago to start his own business here was partly to prove a point that developing technology-based HR solutions using data science can be done successfully in Malaysia.

Founded in 2009, Accendo is majority-owned by Sharma, while his two other co-founders have minority interests in the company. The company has morphed from being a HR solutions provider to an integrated HR consulting company with their own their technology solutions.

It has since recorded an impressive growth rate and is now considering strategic partnership with either a financial or strategic investor as it seeks to scale up its operations internationally and fund its technology research and development.

Sharma says it is also looking at expanding into other Asean countries, as this region could benefit from data science.

As the profile and success of Accendo increase, the company has been attracting potential investors and is receiving an average of about one investor approach per month. It has held talks with one potential strategic investor but has not reached any agreement as yet, he says.

Accendo, however, will only consider an investor who shares the company’s values, in which human capital is considered as an asset to be developed and not as a commodity to be used in achieving corporate financial goals, Sharma adds.

A help mate: Amid concerns over the rise of technological unemployment, machines can help people work better. – Bloomberg 
A help mate: Amid concerns over the rise of technological unemployment, machines can help people work better. – Bloomberg

It has not seriously engaged with any party currently, but will do so if the right strategic or financial investor comes along.

The timing of a potential listing will also depend on the company’s capital requirements. Sharma says the company has been preparing for a possible listing by 2020, including making sure its financial reporting standards and company’s organisation structures are in line with that of a public company.

The majority of the company’s tech talents are local, but the company will not shy away from hiring foreign talents if necessary. Accendo currently has around 35 full-time staff members, but this will grow to over 50 by year-end as the company plans to hire more AI and other tech-related personnel, says Sharma.

Accendo is expected to record more than RM20mil of revenue this year. It has recorded an annual growth rate of 40% to 45% since it restructured its business model four years ago.

Its corporate clients include some of the most recognisable brand names in the market such as Astro image: https://cdn.thestar.com.my/Themes/img/chart.png , Maybank, KPMG, Nestlé, Bursa Malaysia and other financial institutions and large multinational corporations in Malaysia.

In the longer term, Sharma says Accendo aims to be the platform for all things related to work technologies and solutions, from HR staffing technologies to meeting specific needs and reinventing performance in the workplace for optimum efficacy and maximum success. - by C. H.Goh, The Star


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KUALA LUMPUR: Alibaba Group will set up a traffic control system harnessing artificial intelligence for Malaysia's capital Kuala Lumpur, its first such service outside China, as the e-commerce giant pushes to grow its cloud computing business.

Alibaba Cloud, the cloud computing arm of Alibaba Group, said on Monday it plans to make live traffic predictions and recommendations to increase traffic efficiency in Kuala Lumpur by crunching data gathered from video footage, traffic bureaus, public transportation systems and mapping apps.

It is partnering with state agency Malaysia Digital Economy Corporation (MDEC) and the Kuala Lumpur city council to roll out the technology, which would be localised and integrated with 500 inner city cameras by May.

The partnership comes after Alibaba founder Jack Ma and Malaysian Prime Minister Najib Razak launched an "e-hub" facility last year, part of an initiative aimed at removing trade barriers for smaller firms and emerging nations.

Alibaba Cloud, which set up a data centre in Malaysia last year, is considering a second one to further develop a local ecosystem, its president Simon Hu said on Jan 29.

He declined to elaborate on the company's total investments made and planned for in Malaysia, but said it was "no small amount" and that the investments would continue if there was demand for cloud computing technologies.

MDEC's chief executive officer Yasmin Mahmood said there was no estimate of City Brain's impact on traffic in Kuala Lumpur yet. The traffic management system in the Chinese city of Hangzhou had resulted in reports of traffic violations with up to 92% accuracy, emergency vehicles reaching their destinations in half the time and overall increase in traffic speed by 15%.

Najib has forged close ties with China in recent years. Last year, the Malaysian leader announced a slew of infrastructure projects, many funded by China, as he worked up momentum towards a general election he must call by the middle of this year. — Reuters

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